Emotion Analysis

Engagement Analysis Dashboard

Explore customer sentiment patterns and engagement metrics across different dimensions.

Engagement Over Time

How to Interpret This Graph: This line graph tracks the total engagement of tweets about Telkom services over time, aggregated by month (X-axis: Month, Y-axis: Engagement). Peaks indicate high engagement periods, while dips show lower activity. Use the dropdown to filter by all months, specific years, or individual months to analyze trends over different time spans.

Sentiment vs Engagement

How to Interpret This Graph: This scatter plot displays the relationship between sentiment scores (X-axis: -1 to 1) and engagement levels (Y-axis) of tweets about Telkom services. Each point represents a tweet, colored by sentiment (Positive, Negative, Neutral). A regression line (blue) shows the trend: a positive slope suggests higher sentiment scores (more positive) correlate with more engagement, while a negative or flat slope indicates little to no correlation. Use the dropdown to filter by sentiment type.

This analysis helps understand customer sentiment trends and their impact on engagement.

Positive
Negative
Neutral

Negative Engagement Topics

How to Interpret This Graph: This interactive 3D pie chart shows the distribution of broad topics in tweets with negative sentiment about Telkom services. Each slice represents a unique broad topic, sized by its count and percentage of all negative sentiment tweets. Rotate with the mouse and zoom with the scroll wheel.

Positive Engagement Topics

How to Interpret This Graph: This interactive 3D pie chart displays the distribution of broad topics in tweets with positive sentiment about Telkom services. Each slice represents a unique broad topic, sized by its count and percentage of all positive sentiment tweets. Rotate with the mouse and zoom with the scroll wheel.